Reference

How wk777com Handles Your Personal Information

Your account data and payment details — including anything tied to GCash, Maya, or InstaPay transactions — are handled with clear rules about what we collect, why we keep it, and how long it stays with us.

Account data protectionGCash, Maya, InstaPay payment privacyYour right to request data accessClear data retention rulesPhilippines-based account support
Explore the Lobby Read FAQ
wk777com How wk777com Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data handling at wk777com are tied together — the same controls that protect your GCash or Maya withdrawal also govern how your personal data is stored and accessed. Here is how each area works in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. Analytics cookies track page performance but do not identify you personally.

Account Security Practices

Login sessions are protected with OTP verification. Any change to your registered mobile number — the same number linked to your GCash or Maya wallet — requires a secondary identity check before it takes effect.

Data Retention Schedule

Active account data is kept for as long as your account remains open. Once an account is closed, payment records are held for the period required under applicable Philippine law, then deleted.

Who Can Access Your Data

Only account operations staff and, where legally required, relevant regulatory bodies can access your personal information. Payment processors like GCash and Maya receive only the minimum data needed to process your transaction.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to update your data, request a copy of what we hold, or raise a concern about how your information is used, our account support team handles privacy requests directly. You can reach us through live chat in your account dashboard, or send a written request through the contact form — we will acknowledge your message and provide a response on what we can action.

Live Chat Support Access live chat directly from your account dashboard. Privacy and data requests are handled by the same team that manages account and payment queries.
Contact Form Submit a written data request through the contact form. Include your registered email and the specific detail you want reviewed, updated, or removed.
Account Verification Channel GCash and Maya account holders may need identity re-verification before data access requests are actioned. We follow this step to protect your account from third-party access.

Common Questions About Your Privacy Rights

These questions cover what Philippines account holders most often ask about how their data is used, what rights they hold, and how to act on those rights through our support channels.

We collect your name, email, and mobile number at registration. Once you make a deposit via GCash, Maya, or InstaPay, those transaction references are also recorded and tied to your account profile.

Yes. Submit a written data access request through the contact form or live chat. Include your registered email. We will verify your identity first, then provide a summary of what we hold.

We do not sell your data. Payment processors — GCash, Maya, InstaPay — receive only what is needed to complete your transaction. No personal data is passed to advertisers or unrelated third parties.

GCash, Maya, and InstaPay transaction records are kept for the period required under applicable Philippine law after account closure. While your account is active, all payment records are retained for dispute resolution.

Contact us via live chat or the contact form and request data deletion. Note that some records, such as transaction logs, must be retained for the legally required period even after your account is closed.

Yes, we use functional and session cookies. You can manage non-essential cookies through your browser settings. Disabling session cookies may affect how your account dashboard and login flow behave on mobile.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

Related pages

InfoLegalInfoAbout UsAccountRegister

Related pages

wk777com Philippines Antipolo Bingo Room Schedule wk777com Deposits and Withdrawals wk777com Betting Glossary Register